Frequently Asked Questions
Product Q&A
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Applying Terrasil
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Shipping & Handling
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Ordering & Payments
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Product Q&A
What's in Terrasil?
Terrasil is made with our proprietary blends of Activated Minerals™,
Therapeutic Plant Extracts and Medicinal Moisturizers. All ingredients
were derived from natural sources and have not been altered. Terrasil is free from chemicals, parabens, scent and artificial
ingredients.
How long does it take to see noticeable improvement?
Terrasil begins reducing inflammation and irritation after the
first application. Terrasil is guaranteed to make common boils
noticeably smaller and softer within 2 days. Continued
application (for up to a week) will speed skin regeneration and
reduce the risk of scarring. There are no side effects
associated with applying Terrasil more frequently or longer than
suggested.
What is
the difference between Terrasil & Terrasil MAX?
Terrasil MAX is
formulated specifically for extreme or stubborn boils and has a
maximum concentration of active ingredients, as compared with
regular-strength Terrasil.
Is Terrasil safe?
Terrasil has undergone extensive testing to determine
its safety for human use and its effectiveness at killing
bacteria.
Terrasil has NO reported side effects, so it can be used safely
with confidence.
It contains no chemicals, parabens, steroids or artificial
ingredients. Bacteria cannot develop resistance to Terrasil, so
it will work every time you need it.
Are there any
precautions that I need to be aware of?
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Terrasil may stain fabric, particularly light-colored fabrics.
If you cannot cover Terrasil with a bandage after application,
allow Terrasil to absorb into the skin before covering the
affected area with clothing, bedding or towels.
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Direct sunlight immediately after application on exposed areas
of the skin may cause cream to darken.
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Discoloration is not
harmful and can be washed off with mild soap and water.
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Do not ingest Terrasil.
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Keep out of reach of children.
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Do not use on breasts if you are nursing or pregnant.
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Do not use Terrasil if you are allergic to silver.
Does this really work?
Thousands of patients and doctors worldwide have confirmed
Terrasil’s effectiveness; many have shared personal success
stories and gratitude. In spite of our money-back-guarantee,
less than 1% of customers request a refund.
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Applying Terrasil
How do I apply
Terrasil?
Wash the affected area and dry with a clean towel or paper
towel. Take a small amount of Terrasil from jar and rub on the
boil, as well as surrounding few inches of skin, 2-3 times per
day. Cover with a bandage.
Remember to wash your hands before and after touching the
affected area to prevent spreading bacteria to surrounding skin.
How do I know if I am allergic to
Terrasil?
Allergies to Terrasil are extremely rare; within a
five-year-period, only a few customers worldwide have reported a
reaction. Yet, if you are prone to allergic reactions, you
cannot be too careful. Among the reported allergic reactions,
the most common allergen is our patented Activated Minerals. How can
you tell if you are allergic to our minerals? If you can wear
silver jewelry without developing a rash, you will not have a
problem with Terrasil. Other ingredients (Palmarosa oil,
Jojoba oil and beeswax) have even rarer allergenic effects. Of
course, as with any topical product, if any discomfort, itching,
or irritation persists, stop using Terrasil and consult a
physician.
Can I use Terrasil if I am pregnant or nursing?
There have been no documented reports of adverse effects using
Terrasil. We believe that it is safe, but just to be
absolutely secure, we do not recommend Terrasil for nursing
mothers, women who are pregnant or those trying to conceive.
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Ordering & Payments
Why do I have to leave this site to buy Terrasil?
When you click BUY NOW, you will be redirected to Aidance
Skincare, the manufacturers of Terrasil.
Unfortunately, our site is not equipped to handle web
transactions at this time.
What method of payment or credit card types do you take?
Currently we accept Master Card, Visa and Discover cards. We
also offer PayPal. American Express orders are processed through
PayPal. Customers outside the US can place orders online using a
major credit card. Your credit card statement will show a charge
from “Aidance Skincare”
Why is my credit card being denied?
If your transaction is denied, please be sure you are entering
the correct street address and zip code into the “Bill To”
address fields during your checkout. This information must match
the information that your credit card company currently has on
file for you. Also confirm that you are entering the correct
credit card number and security code in the payment fields. For
your protection, if this information does not match, Aidance
Skincare will cancel the transaction. If you are confident that
this information is correct but are still are having problems,
try contacting your bank to make sure you have not exceeded your
spending limit. Do not attempt an excessive number of
transactions if the first and second attempts do not go through.
Call Aidance Skincare customer care for assistance at
1-877-4AIDANCE (877-424-3262.) Calls from outside the United
States can reach our customer service line by dialing
1-781-989-9586. You can also send an email to
customerservice@aidanceskincare.com.
Why is my debit card being denied?
If you experience problems completing your transaction, do not
attempt more than two (2) transactions. Double-check that you
are entering your billing address, debit card number and
security code correctly. Even if our checkout screen states that
your transaction has not gone through completely, our system has
already made an inquiry to your bank and reserved the funds for
the transaction. When you read that the transaction was
incomplete, this means that the transaction charge was
invalidated. Unfortunately, this may mean that your card's
financial institution reserves the transaction amount in your
fund for up to 72 hours until the electronic banking network
communicates that the transaction was invalidated. Rest assured
- we do not receive these funds- they have not left your bank
account. They will become available to you again within three
days.
My debit card was denied recently but I still see charge(s)
on my bank statement.
For your protection, in the case of a lost or stolen
credit/debit card, we verify that the Billing Street and
Zip you entered on the Check Out page match those on file with
your card's financial institution. If these do not match, we
void the sale transaction. Unfortunately, in the case of
debit cards, this may mean that your card's financial
institution (e.g. Bank) may hold funds in the amount of the
attempted charge for up to 72 hours until the electronic banking
network communicates that the transaction was invalidated. Rest
assured - we do not receive these funds; they have not left your
bank account.
In the unlikely scenario that your bank holds these funds for
longer than 72 hours, contact Aidance Skincare immediately at
1-877-4AIDANCE (877-424-3262.) Calls from outside the United
States can reach our customer service line by dialing
1-781-989-9586. We can work with your bank to prove that the
sale was cancelled so that those funds are made available to
you.
Why has my card been charged before I have received my
order?
To keep pace with the volume of orders we receive, we need to
receive payments immediately after you place your order. Since
our commitment is to fill your order within 24 hours (on
business days), unless otherwise noted, this delay between
transaction and product delivery is very rarely an issue for
customers. For U.S. customers who are uncomfortable with this
policy, we accept money orders and bank checks from major
national banks and institutions.
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Shipping & Handling
Where's my order?
We ship all orders within 24 hours on business days (unless
otherwise posted on the website.) Depending on the shipping
method you choose (FedEx or US Mail) and where you live,
delivery times will vary.
How do I track my order?
If you provided an email address at the time of checkout, a
tracking number will be sent to you when the order is shipped.
Unfortunately, international air letter post does not include a
tracking feature. You may use the Customs Declaration number
provided in your confirmation email to check with your local
post office and customs office. If have not received a shipping
confirmation within 2 business days of when you placed the
order, email customer service (customerservice@aidanceskincare.com)
and we will assist you in tracking your order.
For USPS (U.S. Mail) tracking, visit
www.USPS.com and click on
"Track & Confirm"
For FedEx tracking, visit
www.FedEx.com
Can you ship to U.S. Armed Services bases?
FedEx does not deliver to APO/FPO addresses. Aidance Skincare
ships to U.S. Armed Services bases but only through USPS.
Military designated addresses, APO (Army Post Office) and FPO
(Fleet Post Office) allow mail to be delivered to overseas
military locations. APO addresses are associated with US Army or
Air Force installations. FPO addresses are associated with US
Navy installations and ships in the United States.
For your Shipping Address on the Check-Out page:
Be sure to enter your full name, grade, and PSC or unit number
using the Name and Street fields. Enter either "APO" or "FPO" in
the City field. Enter "AA" (Armed Forces America), "AE" (Armed
Forces Europe), or "AP" (Armed Forces Pacific) in the Province
field (instead of State.) In this case, you must enter “United
States” in the Country field.
You must also enter your zip code.
Note: Each country has its own import restrictions. Some items
cannot be shipped to APO/FPO addresses. You must be aware of any
such restrictions for the region in which you are stationed.
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Can FedEx deliver to my Post Office Box (POB)?
No. FedEx can only deliver to physical addresses. FedEx requires
you to list a street name and building/house number.
I entered the wrong shipping address. Can you change it?
If your order has not already shipped, your shipping address
information can be changed. To change an incorrect shipping
address, email customer service (customerservice@aidanceskincare.com)
with your order information, name and address correction. If the
shipping address you entered is different from your billing
address, you will need to speak to Customer Service over the
phone to confirm the authenticity of the change. This is for
your protection. If your order has already shipped, the order
will need to be returned and then re-shipped.
How is this packaged for shipping? Is it discreet?
The only identifying information on the outside package is the
company name “Aidance Skincare ” on the address label. There are
absolutely no markings indicating sensitive personal use.
I am outside the U.S. Are there import or customs issues?
Customs offices very rarely refuse our shipments. We do our best
to meet general documentation requirements. However, it is
possible that certain countries might require additional
documentation from you. Such a document is your responsibility.
Aidance Skincare is not responsible for product being impounded
due to customs issues beyond U.S. borders. Order refunds, less
shipping and handling, will only be given if the product is
returned to Aidance Skincare. For those who have concerns about
customs delays in their countries, we recommend choosing the
International FedEx delivery option and making sure to provide
your telephone number on the Checkout page.
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